Terms of Service

Effective Date: 26 September 2026

Welcome to Softiesbaby, operated by Havels Group. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.

1. General Conditions

• By using this website, you confirm that you are legally capable of entering into a binding agreement.

• We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary.

• These Terms apply to all visitors, users, and customers of our website.

2. Products and Product Information

• We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

• Product colors may appear slightly different depending on your device or screen settings.

• We reserve the right to modify product specifications, availability, or pricing without prior notice.

• Any product information provided on the website is subject to availability.

3. Orders and Payments

• Placing an order constitutes an offer to purchase the selected products.

• An order is considered accepted once we confirm the order and/or dispatch the product.

• We reserve the right to cancel or refuse an order due to incorrect pricing, product availability, payment issues, suspected fraudulent activity, or other legitimate reasons.

• All payments must be made through the payment methods available at checkout.

• You are responsible for providing accurate billing and shipping information.

4. Pricing

• Product prices are displayed on the website and may change without prior notice.

• Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout.

• In the event of an obvious pricing or listing error, we reserve the right to cancel the affected order and provide a refund for any amount already paid.

5. Shipping and Delivery

• Orders are processed according to our Shipping Policy.

• Estimated delivery timelines are not guaranteed and may vary due to courier delays, weather, public holidays, or circumstances beyond our control.

• Customers are responsible for providing a correct and complete delivery address.

6. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are governed by our applicable Return & Refund Policy.

Please review the policy before placing an order.

7. Product Use and Safety

• Products must be used only for their intended purpose and in accordance with any instructions, warnings, or guidelines provided with the product.

• Customers are responsible for reading and following applicable product instructions.

• For baby and child-related products, appropriate adult supervision should be maintained where required.

• Havels Group shall not be responsible for damage or injury resulting from misuse, improper installation, unauthorized modification, or failure to follow product instructions.

8. Intellectual Property

All content on the Softiesbaby website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Videos

• Designs

• Website layout

is owned by or licensed to Havels Group and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

9. User Information

You agree to provide accurate and current information when creating an account, placing an order, or contacting us.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

Our collection and use of personal information are governed by our Privacy Policy.

10. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our website or systems.

• Introduce malicious software or harmful code.

• Copy or reproduce website content without permission.

• Use the website to commit fraud or deceive others.

• Interfere with the security or operation of the website.

11. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services, and other technology providers.

Your use of such services may also be subject to their respective terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Havels Group shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, upgrades, technical issues, or other operational reasons.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

16. Contact Us

For questions regarding these Terms of Service, please contact us:

Business Name: Havels Group
Store: Softiesbaby
Email: Havelscustomerservice@gmail.com
Phone / WhatsApp: +91 87670 60229