Shipping Policy

Effective Date: 26 September 2026

At Softiesbaby, we are committed to delivering your order safely and on time.

1. Shipping Locations

We currently ship orders to addresses within India.

2. Order Processing

• Orders are generally processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, holidays, or high-demand periods, processing may take longer.

3. Delivery Time

Estimated delivery time within India is generally 3–7 business days after dispatch.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unforeseen logistics delays

Remote and difficult-to-service locations may require additional time.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout.

6. Delivery Delays

While we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team for assistance.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for re-shipping the order.

8. Damaged or Tampered Packages

Please inspect your package at the time of delivery.

If the package appears damaged, opened, or tampered with, please record the issue and contact us as soon as possible with photographs or videos of the package and product.

9. Missing or Lost Shipments

If your tracking information shows that an order has been delivered but you have not received it, please contact us within 48 hours.

We will coordinate with the relevant courier partner to investigate the shipment.

10. Contact Us

Business Name: Havels Group
Store: Softiesbaby
Email: Havelscustomerservice@gmail.com
Phone / WhatsApp: +91 87670 60229